A Silver Lining In The Cloud The Opportunity For Managed Services-女f4

Business Today, the evolution of the Internet and Web, together with the development of massively scalable IT infrastructure is revolutionizing the delivery of ICT capabilities. These include applications, development tools, storage, servers and network services that in the past, enterprises would have bought as products to be installed, maintained and managed in house and on premise which are now being repackaged as services that enterprises will be able to obtain from service providers on a pay as you use basis. Today, the managed service provider takes care of the day-to-day operation and management of these services, taking away the pressure of the upfront capital investment and delivering them from a shared, IP-enabled infrastructure that is generally referred to as the cloud. The cloud .puting phenomenon is generating a lot of interest worldwide because of its potential to offer services on demand, at lower cost than current options and with less .plexity, greater scalability and wider reach. Coupled with the convergence of technology and economic developments, clouds have the potential to be a disruptive technology that will transform business models. The advantages of cloud .puting are .pelling and interest in this paradigm is rising sharply amongst enterprises. Today, cloud .puting differs from past approaches to ICT outsourcing, in the range of multi-tenant services it can support from desktop, business and .munications applications to on-demand server, storage and network infrastructure services. So, what that means is that any conceivable ICT function needed by an enterprise may be delivered in the future using its utility model of service consumption. With cloud .puting, the ICT budget is no longer a large and risky capital expense it be.es a lower and more predictable operational cost. Service providers can deliver services across a shared infrastructure much more cost-efficiently than an individual enterprise can operate, manage and maintain its own applications. The real-time, on-demand nature of the ICT-as-utility model means that enterprises will only pay for services as they consume them from the cloud. Nor do enterprises have to worry about the cost and disruption of hardware and software upgrade, technology obsolescence, migration and the cost and availability of the right ICT skills. It also has the added attraction of making the enterprise more agile, quicker to market and better placed to serve customer demand in new markets. And given the IP-enabled nature of the cloud, the same business processes, applications and infrastructure services can serve markets around the world, so an enterprise is no longer constrained by physical location and cost of manpower. So, in order to give customers the confidence to pursue cloud .puting and to reap its benefits, managed service providers need to embed strong management capabilities into their infrastructure. Only service providers with the most efficient, secure and reliable managed services infrastructure that address any concerns related to the cloud will be the ones to build the strongest cloud .puting businesses. The cloud .puting infrastructure management .ponents that address customer concerns and challenges typically fall into four categories: – Identity management is critical to address the concerns of data leakage, .pliance, governance and customer control. A cloud .puting service provider must be able to identify, monitor and report on the identity of all users of its infrastructure. It must be able to authenticate the validity of each users credentials when they log onto the infrastructure. In the interests of customer visibility and control, it will also have to be able to align with the .pliance and governance requirements of individual customer organizations. – Information governance and process management enable enterprises to optimize their performance, including their ability to deliver new services rapidly and flexibly. Information governance is the set of processes that govern the creation and maintenance of an organizations information so that it is secure yet available and is therefore a major requirement for a cloud .puting infrastructure. Often, as part of an outsourcing contract, customers want to work with their managed services provider to make their processes more efficient. – Robust performance capabilities – for the numerous hardware and software .ponents in a multi-tenant cloud infrastructure address the challenges of availability, performance optimization and customer control. Different types of cloud .puting infrastructure .ponents need to be managed so that a loss of performance detected in any one of these .ponents is proactively fixed and the faults can quickly be addressed. Each management tool should have built-in service level agreements (SLAs) that are mapped to a customers business requirement. Cloud .puting Service Opportunities Managed service providers have a major opportunity to provide cloud .puting services to customers within organizations of all sizes. According to a 2008 study of cloud .puting by Gartner, the cloud .puting phenomenon will benefit medium-sized as well as large service providers as virtualization and automation technologies bring services on par for most needs. The costs for cloud .puting will go down based on economies of scale, encouraging many businesses to adopt the service model. Gartner has reported on the growth of Software as a Service (SaaS) among small businesses due to the economies of scale (for example, smaller organizations now pay more per seat for email services when deployed on-premises as .pared to the cloud-based service). Medium-sized .panies are expected to adopt SaaS and other cloud .puting services in the next few years and by 2012 the cloud model will appeal to the largest enterprises with more than 100,000 users. So, as the rising market propensity to outsource gains momentum from global economic trends, cloud .puting will reach a tipping point where a critical mass of enterprises will turn to managed service providers to accelerate their move to the cloud. Cloud .puting represents a large opportunity for managed service providers but building an infrastructure to support cloud .puting is challenging. The ability to manage a cloud .puting infrastructure will be what differentiates managed service providers in this market. Successful cloud .puting managed service providers will be those that have the most robust, cost-efficient and transparent management processes supported by best-in-class management tools that allow customers to cost-effectively utilize their existing infrastructure in new and exciting ways and gain new revenue. About the Author: 相关的主题文章: